3.Jul.2022 About Us | Contact Us | Terms & Conditions

Are you on Facebook? Please join us @ The New Black Magazine

Search Articles


Improve The Customer Experience in 5 Easy Steps

By Business Desk

Thursday, September 21, 2017.

There are so many different methods out there for improving our customer’s journey with our business. Whether members of the public or other businesses, giving our customers a pleasant and smooth experience will mean repeat custom and even recommendations. But many improved customer journey experiences can be expensive to implement; are they going to be worth it? You need to know what is right for your organization. So here are some ideas to help get you started.



Get Employee Buy-In

If you want to make the customer experience a good one, then you need to get your employees on board. They are going to be key in the whole process. So making sure that your employees are onboard and committed to the business can be a great idea. Do your employees know the mission of your business and how they can help to implement it? Education and enthusiasm will help, for sure.

Be Consistent

If you can ensure that the customer journey will be the same across all business, then you’re one step ahead of the game. You want all areas to be performing the same and treats your customers the same. You don’t want your customer to keep having to give the same information at every step of the way. So training can be really key here.

Improve Systems That You Use

With so much technology out there for us to use, we need to make sure that we are using technology to our advantage. Are you using the best systems that will ensure a smooth process for your customers? Take a company like NFC Direct, for instance. Are you using modern systems like the ones that they offer, such as contactless payments or other contactless means? When the customer journey is quick and efficient, it can be a really positive thing for your customers.

Train Customer-Facing Employees

There will be some of your employees that will come face to face with your customers. So while all employees need some training, the ones that are face to face with the people wanting to buy your product, need to have some specific training. They need to know the basic principles of customer service, as well as the idea that they are giving the customer a memory or an experience, rather than just a simple transaction.

Use Social Media

Let’s face it, the majority of your customers or potential customers, are going to be on social media in some shape or form. So in order to give the full customer experience, you need to be on social media too. Gone are the days of having to call up a business to make a complaint or ask a question. If you can send a tweet or post on their Facebook page, then it will make such a difference. Use great communicators on those channels to really respond well to your customers. Be organized on them and share things that are relevant. Having a good online presence is really key to a good customer journey experience.

Improve The Customer Experience in 5 Easy Steps

From: Wilhelmina | 3.Mar.2018 @07:32:00 | Add Comment
I really like your blog.. very nice colors & theme. Did you create this website yourself or did you hire someone to do it for you? Plz answer back as I'm looking to create my own blog and would like to find out where u got this from. many thanks Website: http://herb24.space
From: Hallie | 28.Feb.2018 @10:17:00 | Add Comment
I think that everything composed made a ton of sense. But, what about this? suppose you typed a catchier title? I am not suggesting your information isn't solid., however suppose you added a headline that makes people want more? I mean Improve The Customer Experience in 5 Easy Steps is kinda boring. You ought to glance at Yahoo's home page and note how they create article headlines to grab people interested. You might try adding a video or a pic or two to get readers interested about what you've got to say. Just my opinion, it could make your posts a little livelier. Website: http://herb24.space
From: Hugh | 26.Feb.2018 @23:23:00 | Add Comment
Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your website? My blog site is in the exact same niche as yours and my visitors would genuinely benefit from some of the information you present here. Please let me know if this okay with you. Appreciate it! Website: http://herb24.space
From: Israel | 22.Feb.2018 @10:03:00 | Add Comment
What's up, I wish for to subscribe for this blog to get most up-to-date updates, therefore where can i do it please help out. Website: http://herb24.space
From: Kaley | 17.Feb.2018 @02:56:00 | Add Comment
Hey there! I know this is kinda off topic however I'd figured I'd ask. Would you be interested in exchanging links or maybe guest authoring a blog article or vice-versa? My site discusses a lot of the same topics as yours and I feel we could greatly benefit from each other. If you're interested feel free to shoot me an email. I look forward to hearing from you! Fantastic blog by the way! Website: http://herb24.space
From: Giselle | 12.Feb.2018 @16:27:00 | Add Comment
Wonderful items from you, man. I've take into accout your stuff prior to and you are simply extremely great. I really like what you've acquired right here, certainly like what you're saying and the best way during which you assert it. You are making it enjoyable and you continue to take care of to stay it sensible. I can not wait to read far more from you. This is really a tremendous site. Website: http://herb24.space
From: Bertie | 8.Feb.2018 @12:40:00 | Add Comment
I just could not go away your web site prior to suggesting that I extremely loved the usual information an individual provide in your guests? Is gonna be back often to inspect new posts Website: http://herb24.space
From: Wilmer | 27.Jan.2018 @09:23:00 | Add Comment
Having read this I believed it was rather informative. I appreciate you finding the time and energy to put this article together. I once again find myself personally spending a significant amount of time both reading and commenting. But so what, it was still worth it! Website: http://herb24.space
From: Chase | 25.Jan.2018 @10:17:00 | Add Comment
My brother suggested I might like this web site. He used to be totally right. This post actually made my day. You cann't imagine just how much time I had spent for this info! Thanks! Website: http://herb24.space
From: Charlotte | 17.Jan.2018 @00:43:00 | Add Comment
Thanks very nice blog! Website: http://herb24.space
From: Santiago | 5.Dec.2017 @16:35:00 | Add Comment
If some one needs to be updated with most recent technologies then he must be pay a quick visit this web site and be up to date everyday. Website: http://herb24.space
From: Bryce | 22.Nov.2017 @23:43:00 | Add Comment
Hi there! I know this is kinda off topic but I was wondering which blog platform are you using for this site? I'm getting sick and tired of Wordpress because I've had problems with hackers and I'm looking at options for another platform. I would be fantastic if you could point me in the direction of a good platform. Website: http://herb24.space
From: Agueda | 2.Nov.2017 @20:44:00 | Add Comment
I always used to study article in news papers but now as I am a user of internet so from now I am using net for content, thanks to web. Website: http://herb24.space
From: Dani | 2.Nov.2017 @16:53:00 | Add Comment
I really like the styles Cheap Chris Baker Youth Jersey

  Send to a friend  |   View/Hide Comments (14)   |     Print

2022 All Rights Reserved: The New Black Magazine | Terms & Conditions
Back to Home Page nb: People and Politics Books & Literature nb: Arts & Media nb: Business & Careers Education